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A Case Study Statement

A Case Study Statement

The hospital was in the healthcare market, not the statement printing market. They tried to do it all internally and the results showed. They decided to use an outside service bureau to print what they sent each month, but what they received was not just printed material – it was advice, creative thinking, enough cost saving ideas to more than pay for the transition to an outside source.

PROBLEM:

Since their expertise was in healthcare they did not know enough about statement printing and information distribution to lower internal costs and increase efficiencies.

Each statement, whether the receiver owed or not, was sent with a return envelope because they did not know how to create an internal system to separate those who owed from those who did not.

RESULTS:

1. The statements are easier to read and understand, resulting in a higher, faster rate of bill collection.

2. The hospital has eliminated all internal statement printing and they are actually saving money using an outside source because of the cost savings involved with postage, labor, time, equipment and equipment maintenance.

3. Postal savings alone added up to between $60 – $100 per thousand pieces.

4. The project was so successful that the hospital is now on "manual mode" – without thinking, each week 4,000 to 10,000 records are sent to the service bureau, sorted, printed and mailed within three days of receipt. The entire database is sent via secure email.

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