Home » graduate school essay » Revealing the Hidden Value of KPI Models – Wise Thoughts From My Mentor, and a Case Study

Revealing the Hidden Value of KPI Models – Wise Thoughts From My Mentor, and a Case Study

Revealing the Hidden Value of KPI Models - Wise Thoughts From My Mentor, and a Case Study

Yesterday I spoke with a wise old friend about the way organisations learn to change, and we reflected on a major change project we collaborated on in Australia.

We commented on the way that the most valuable results our clients got from our work on Key Performance Indicators was often unplanned, unforeseen in many respects at the end of the workshops we conducted, with an original purpose to solve a business problem. The results had huge value to the client business, gained great acceptance from everyone, and made a major contribution to the survival of the business. The results rarely happened immediately, and appeared almost magically from a different place and at a different time from what we had has planned in our workshop. They worked, but rarely in quite the way we expected.

How and why did this happen? It happened too often to be simple coincidence, and the results were almost always good.

My friend suggested that a KPI modeling workshop reveals what is really important about a situation, sorts out the symptoms from the disease, and focuses the efforts of the people on resolving the real issue. No executive decision seems necessary to drive the process. It just seems to happen.

Was this chance? NO.

Without the KPI model the risk would never have been taken. Without the understanding and support of staff, it could not work. Without the tools to show people that they would earn the same wages as long as they got the work done in 40 hours, it could not have gained acceptance.

Could we have predicted how all the pieces would come together to produce such a happy result. NEVER.

We were confident about some of the pieces when we started, just enough to take a calculated risk. What happened was beyond the owners’ wildest dreams.

To this day, they track their KPIs weekly and compare the result with the last 15 years of KPI history. They know exactly where they stand. They don’t need an accountant to tell them about the health of their business. They know.

You can get the same sort of result for your business. Check the resource box to find the guidance you need.

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